I can’t log on to the articles and databases from off campus.
Answer
This can be complicated to troubleshoot. Our off-campus access tool, called Open Athens, rarely goes down. Most issues are related to your computer or computing environment.
First, try basic computer troubleshooting:
- Clear your browser cache and cookies.
- Try a different browser.
- Reboot your computer.
Here are the TOP THREE issues, and quick steps to try and resolve your issues.
- Firewalls. Are you trying to log on from work? Do you have a firewall set up on your computer or home network? Either of these things can prevent you from logging in to the library. Fix: Try logging in from a less restricted location (home if you’re currently trying from work) or talk to your network administrator.
- Browsers. Sometimes it helps to clear your browser, close it, or even try access through an different browser--that is, Firefox instead of Internet Explorer or vice versa.
- Password. If you can’t get past the password challenge, remember that you need to use your ParklandOne credentials. If you can't remember those or they don't work,contact the Tech Service Desk for further assistance.
If you are convinced none of these are an issue, contact the library and we will work with you to resolve your connection problem.